Productivity Improvement

Assessing and improving productivity requires a deft, yet delicate, touch.

Crocodilio can apply process thinking, gained in leading edge manufacturing environments, to assess the potential for quality enhancement activities.

Importantly though, we reconise that whilst service environments may benefit from a degree of process thinking, they are rarely (if ever) suitable for treatment as a pure manufacturing environment. The context is important.

The company never attempts to “force fit” a pre-determined model to your organisation’s situation – we do not believe that a “one size fits all” approach to productivity achieves the optimal balance of efficiency and effectiveness that organisations require to remain sustainable in the long term.

Following appropriate analysis, we work with clients to frame improvement opportunities, presenting them with solutions that work in the context of the broader organisation. We can also bring quality system expertise to bear, developing ongoing productivity monitoring/reporting systems that allow you to monitor productivity and ensure that improvements are maintained.

With NHS clients, we understand the underlying concepts associated with QIPP – and can help you drive improvement in any one (or more) of the QIPP domains... building on what you already do, identifying new opportunities, or helping you better align your organisation (and its processes) to deliver in the current challenging environment.

Introducing FeedbackMatters™

FeedbackMatters is a Crocodilio solution to the problems usually associated with the collection and analysis of feedback from your customers, patients, and service users. Using a unique multi-channel approach, FeedbackMatters leverages Crocodilio’s breadth and depth of experience to provide unrivalled accessibility, approachable branding, and – most importantly – the information (not data) you need to make targeted improvements to improve users’ experience and satisfaction.

FeedbackMatters launched officially on 29th June, so if you’re considering your options for gathering feedback – why not have a look at our dedicated microsite and gain an initial understanding of our solution... and feel free to contact us should FeedbackMatters be of interest to your organisation.